Return & Refund Policy

Thank you for shopping with Diamondbrite Car Care. We strive to provide high-quality automotive care products and ensure a smooth shopping experience for our customers.

This Return & Refund Policy explains the circumstances under which returns, replacements, or refunds may be provided for orders placed on website.

1. Eligibility for Returns:

Returns or replacement requests may be accepted in the following cases:

  • Wrong product delivered
  • Product damaged during transit
  • Manufacturing defect
  • Product leakage during shipping

Return requests must be initiated within 7 days of delivery.

To request a return, customers must contact our support team with order details and clear photos or videos showing the issue.

2. Conditions for Return Approval:

To qualify for a return or replacement:

  • The product must be unused
  • The product must be in original packaging
  • The order invoice or proof of purchase must be available
  • Photos or videos may be required for verification

Returns may be declined if the product shows signs of usage, damage caused after delivery, or improper handling.

3. Non-Returnable Items:

Certain items may not be eligible for return or refund, including:

  • Products that have been used or opened
  • Items damaged due to incorrect usage
  • Products purchased during special promotional sales where returns are not applicable
  • Items returned without original packaging

4. Replacement Process:

  • If your return request is approved, we may offer a replacement product instead of a refund depending on product availability.
  • Replacement items will be shipped after the returned product has been received or after verification of the issue, depending on the situation.

5. Refund Process:

  • If a refund is approved, it will be processed using the original payment method used during checkout.
  • Refund timelines typically range between 5–10 business days, depending on banking partners and payment gateway processing times.
  • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another suitable method after customer verification.

6. Shipping Charges:

Shipping charges are generally non-refundable unless the return is due to:

  • Incorrect product delivered
  • Damaged product received
  • Manufacturing defect

In such cases, diamondbrite Auto Care will arrange return pickup or provide further instructions for returning the product.

7. Return Shipping:

  • In approved cases, we may arrange reverse pickup through our logistics partners. If reverse pickup is not available for a specific location, customers may be requested to ship the product back to us.
  • Return shipping instructions will be provided by our support team once the return request is approved.

8. Order Cancellation:

  • Orders may be cancelled before shipment by contacting our support team. Once an order has been shipped, cancellation may not be possible.
  • Please refer to our Cancellation Policy for more details.

9. Contact Information:

If you have any questions regarding returns or refunds, please contact:

Diamondbrite Car Care
Precision Testing Machines Private Limited.
Registered Office:
Industrial Plot No 131-132 , Industrial Estate, Sector-59, Phase-II Sikri Industrial Area Faridabad,Haryana Pin Code: 121004

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